Consumer Rights: The Case of South Africa and Malaysia
Laura Best Nelson Mandela Metropolitan University, South Africa
The findings show that in both countries legislation does not extend far enough to offer consumers redress when they transact electronically. Recently separate legislation for the protection of personal data has been introduced in both countries, and it is thus too soon to assess whether this legislation will be effective. There are initial steps being taken at a geo-political regional level through the Association South East Asian Nations (ASEAN) to encourage individual countries to all establish consumer protection and personal information protection legislation, as well as to promote inter-country co-operation in this regard. The Southern African Development Community (SADC) can learn lessons from this, to take similar steps among member-countries.
Keywords: Consumer, consumer rights, laws and structures related to consumers, South Africa, Malaysia, personal information protection
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